Where do I apply for self-exclusion?

You can apply directly from the "Responsible Gaming" section in your account settings. You can also contact our 24/7 live chat or email us at support@bjbetjili.cam and the support team will help process your request. Self-exclusion requests are handled with the highest priority.

For players 21 and over

bj betjili's commitment to responsible gaming

bj betjili believes that betting and casino games should be an enjoyable form of entertainment for everyone. That is why we provide specific tools and guidelines to support the safety and wellbeing of every player.

For persons aged 21 and above only

Why responsible gaming matters

Online betting and casino games can be enjoyable entertainment when played with proper planning and within limits. However, losing control can lead to personal, family, and financial harm. Under bj betjili's Terms and Conditions, every account holder must stay aware of responsible gaming practices.

We want every user to make thoughtful decisions — how much time to spend, how much money to use, and when to take a break. On this page we have brought together all the information you need to stay informed.

Read our Privacy Policy to learn how your personal information and account data are kept safe. For general questions about the platform, read the FAQ.

Key guidelines

Play for entertainment, not as a source of income
Set a budget and time limit before you start
Do not chase losses by placing larger bets
Avoid betting when under the influence or under emotional stress
Only persons aged 21 and above may create an account

Tools to keep yourself safe

After logging in to bj betjili, you can activate the following safety tools from your account settings. Contact our 24/7 live chat support team for any assistance.

Set a deposit limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. A limit takes effect immediately once set; increasing a limit is subject to an additional waiting period.

Deposit control

Session time limit

Set a maximum duration for each continuous play session. When the set time is up, the platform will automatically log you out and send you a notification.

Time control

Bet limit

Set a maximum amount for a single bet. This helps prevent placing large bets on impulse and keeps your balance protected over time.

Bet control

Take a break (cool-off)

Voluntarily pause your account for anywhere between 24 hours and 30 days. During this time you cannot bet or deposit, but withdrawals remain possible.

Temporary break

Self-Exclusion

Applying for long-term self-exclusion closes your account completely for a set period. Options include 6 months, 1 year, or permanent exclusion.

Long-term protection

Reality reminder

A notification appears at set intervals to remind you how long you have been playing and how much you have spent — helping you make informed decisions.

Awareness tool

Warning signs of problem gambling

If you notice any of the signs below in yourself, take a break immediately and seek support. These signs are not a mark of weakness — they are the first step toward awareness.

Chasing losses with bigger bets

Repeatedly placing larger bets to try to recover lost money — this is the most common and most dangerous pattern.

Hiding from family and friends

Feeling the need to keep your betting habits or spending hidden from the people close to you.

Using essential funds for betting

Using money set aside for rent, food, or education for betting is a serious warning sign.

Mind constantly on gambling

Constantly thinking about betting or your next bet even during work, studies, or family time.

Anxiety and irritability

Feeling anxious, irritated, or angry when you cannot play — a sign of mental dependence.

Repeatedly breaking promises to stop

Telling yourself "just this once" but repeatedly going past the limits you set for yourself.

Support and counselling resources

You do not have to face problem gambling alone. Support is available through any of the following.

bj betjili live chat support

Our support team is available seven days a week, 24 hours a day in both Bengali and English. Chat with us directly about account settings, self-exclusion, or any concern you may have.

Family and trusted people

Talk openly with a family member or trusted friend. They can offer emotional support and help you see the situation from an outside perspective.

Professional counsellors

Seek advice from a mental health specialist or counsellor. Behavioural addiction specialists can put together a personal plan for you. This support is available at any government hospital or mental health centre in Bangladesh.

Email support

You can send any responsible gaming request — self-exclusion, setting limits, or closing your account — to our email: [email protected]. We respond within 24 hours.

Our core principles of responsibility

Age verification

You must be at least 21 years old to open an account at bj betjili. Age verification is mandatory at registration. Allowing any underage person to use the platform is illegal and strictly prohibited.

Transparent information

The RTP and rules for every game are clearly published. No information about bonus terms and wagering requirements is hidden — you have full access to everything before making a decision.

Honest advertising

bj betjili never presents betting as a guaranteed way to earn money. Our communications are always focused on entertainment — with no misleading claims or excessive promises.

Data and privacy protection

Your personal information is protected with SSL encryption and strict security protocols. We never sell personal data to third parties.

Support team training

Our customer service representatives are trained to identify signs of problem gambling. They can inform users who need help about the relevant tools and guidance available.

Regular policy review

Responsible gaming policies are reviewed and updated on a regular basis. Detailed information about the platform's rules and conditions can be found in the Terms and Conditions.

Playing safe is playing best

At bj betjili, we put the long-term wellbeing and enjoyment of every player first. Our 24/7 support team is here for you whenever you need help.

Common questions about responsible gaming

No, your existing account balance is kept safe during self-exclusion. You cannot make new deposits or place bets during the exclusion period, but you can withdraw at any time. Your account becomes active again once the exclusion period ends.

Lowering a limit takes effect immediately. However, a request to increase a limit only takes effect after a set cooling-off period has passed. This delay is intentional — it gives you time to reconsider decisions made in the heat of the moment.

Use a strong password on your device and never share your login details. Do not leave your device unattended while logged in to your bj betjili account. Always log out after each session. You may also use parental control software on shared family devices.

If betting is starting to affect your daily responsibilities, relationships, or finances; if you want to stop but cannot; or if you feel restless or anxious when you are not betting — these are signs that you should seek support. Before trying to handle it alone, speak to us via live chat or consult a professional counsellor.

You must provide your date of birth when registering. Government-issued ID may be checked if needed. If any inconsistency is found in the account details or there is doubt about a user's age, the account is suspended and reactivated only after verification is complete.

You can apply directly from the "Responsible Gaming" section in your account settings. You can also contact our 24/7 live chat or email us at [email protected] and the support team will help process your request. Self-exclusion requests are handled with the highest priority.